Privacy

Jacks Garden Store Ltd is committed to taking your privacy very seriously and we know that you care about how your personal information is used and shared. By visiting our website at http://www.jacksgardenstore.com you are accepting the practices outlined in this Privacy Policy.

By registering or placing an order through the Jack's Garden Store website you consent to the collection, use and transfer of your information under the terms of this policy.

Please read the following Privacy Policy to understand how we use and protect the information that you provide to us.

Feel free to contact us if you have any questions relating to your privacy. If you wish to resume receiving information that you have previously opted out of please contact us.

You can reach us by emailing [email protected] or by calling 0117 360 0505

By placing an order through Jack’s Garden Store you will be agreeing unconditionally to the terms and conditions of use.

The column on the right provides a short explanation of our privacy policy and is not legally binding (thanks to 500px for this inspired idea!)

Privacy Policy

This Privacy Policy sets out how we will treat the personal information which you provide to us while using the website located at www.jacksgardenstore.com (the “Site”) and/or the services provided from it (the “Services”).

We may change this Privacy Policy from time to time and such changes will take effect from the date and time the revised Privacy Policy is available on the Site.

Any changes to our Privacy Policy in the future will be posted on our website and, where appropriate, through e-mail notification.

In plain English,

This document explains how we use your personal information. Whenever this changes, we’ll update this document.

Data Protection

To provide the Site and the Services, it is necessary for us to hold and process certain personal information. We take reasonable care in keeping this information secure and preventing any unauthorised access or unlawful use of it. All personal information is processed by us in accordance with data protection legislation applicable in the UK including GDPR. 

In plain English,

We do our best to keep your personal information private, and we are bound by the UK laws about data protection including GDPR.

Use of Your Personal Information

When you make a purchase, we will ask you to provide some or all of the following: details of your name, address, telephone, e-mail address and credit or debit card information. This personal information will be stored together with any additional information you may provide to us from time to time, and will be used to provide you with the Services and services associated with them.

Your card details are passed directly and securely to our payment processors. Jack's Garden Store Ltd does not store your credit or debit card information.

We may also use your personal information:-

To analyse use of the Site; and
To keep you up-to-date with other services which we think may be of interest to you, should you choose to subscribe to our email newsletter

We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In plain English,

We’ll need some personal information when you make a purchase, when you leave a review, post a comment or ask a question.

We’ll use this to make recommendations to you, if you choose to subscribe to our email newsletter.

You can opt out of our email newsletter at any time.

We’ll also use your personal information to analyse how the site is used, in order to improve its usability.

Data Retention

We will only keep your personal information for as long as is necessary for the purposes for which that personal information was given to us or as long as the law requires.

In plain English,

We won’t hang on to your information any longer than we have to.

Disclosure of your Personal Information

The information you provide to us will not be sold to third parties. The only time your information will be passed to any third party is during the payment process when your information is required for the process of card payment and fraud prevention, and to subsequently request a review.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

We use MailChimp as our marketing automation platform. The information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

Following purchase we may send your name and email address to Reviews.co.uk in accordance with their Privacy Policy

The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

In plain English,

We won't pass your information to anyone without your permission

Accessing and Updating

You are entitled to view, amend or delete the personal information we hold about you. If you wish to do this, please contact us at [email protected]

In plain English,

You can contact us about your personal information 

Cookies

We may use cookies while you access the Site to ‘remember’ when your computer or device accesses our website to avoid the need to re-enter details on different occasions.

Cookies are essential for the effective operation of our website and to help you shop with us online. Cookies make it easier for you to log on to and use the site during future visits.

We do not use cookies to collect or record information on your name, address or other contact details. Jack's Garden Store can use cookies to monitor your browsing and purchasing behaviour. 

If you do not wish to receive cookies you may change the settings on your computer or browser accordingly at https://www.aboutcookies.org/

Google Analytics

When someone visits http://www.jacksgardenstore.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

In plain English,

A cookie is a message given to your web browser by a web server. The browser stores the message in a text file on your computer. The message is then sent back to the server each time the browser requests a page from the server.

Cookies identify visitors and allow us to prepare customised web pages for them when they return.

We use cookies to make the site more user-friendly, not to invade your privacy! If you want to you can switch cookies off.

Local Data Protection

Please note that, from time to time, we may transfer your personal data for internal business purposes to locations outside the European Economic Area, some of which may have different data protection laws to the UK, or no data protection laws. We will always take steps to ensure that your information is used by third parties in accordance with this policy. Note that in respect of information transmitted to the US, we shall only transmit such information to entities that comply with suitable policies.

In plain English,

The site is hosted in the UK, and your personal information lives on our server.

We also use MailChimp ( a bulk emailing service) to send you email, if you are subscribed to our email newsletter. MailChimp is hosted in the US, and is therefore bound by US data law.

Google Advertising Features

We use Google advertising features including but not limited to Remarketing, Display Network Impression Reporting, Analytics Demographics and Interest Reporting. Your data will be aggregated with other visitors and made available to us.

Contact

Should you have any queries, comments or requests concerning our use of your personal information please contact [email protected]

In plain English

Like most online retailers we use Google to advertise. Google may collect information on you, but it's only sent to us in an aggregated format, so we don't actually know what you had for breakfast or what colour your underpants are. To be honest, we're far too busy to really care. Sorry.

If you think this is all too 'Big Brother' you have the option to opt out here.